Terms & Conditions

This sets out the basis on which we are to do business with you as your procurement company also acting as your out sourcing agent.

PERIOD OF ENGAGEMENT

This engagement will commence from: Your first contact either asking us for a quote or initiating an enquiry for out-sourcing.

OUR SERVICES

  • We will provide you with suitable procurer/out-sourcing specialist for your sales enquiry and quotation.
  • we will purchase ,pick-up and delivery your shipment to your required site.

YOUR RESPONSIBILITIES

To enable us to carry out our work you agree:

  • to make payments promptly as agreed by both parties.
  • that you would notify us 30 days in advance of any changes to your business address, name and should you intend to terminate our services to you, you will notify us 30 days in advance in writing. Made to order payments are known refundable and there will be a 30% deduction on stock items already paid for, if you ask for a refund.

OFFERS AND DISCOUNTED STOCKS

From time to time, we shall display our current offers on-line. An alert can be sent to you via e-mail. Offers are only intended to last for the period indicated on-line. All offers are subject to availability. Offers do not include “made to order” items. Discounted stocks cannot be refunded. Offers can be withdraw at anytime and RELITORIN LTD has the right to change offers with no obligation.

AFTER CANCELLATION

Once our service with you is terminated, you cannot and will not employ or hire any of our present or previous operatives for any sales- related services. If you so wish to hire or employ our present or previous operatives for any sales-related services presently/previously introduced, a referral fee of £1200 applies.

OTHER RELATED SERVICES RELEVANT TO YOU

RELITORIN LTD is insured by FORTIS.

In case of a claim, we require the full information regarding claims in writing within 7 days.

We must be given a chance to rectify any problem arising as a result of our services. No refunds can be made once orders have been placed on “made to order items”. If dissatisfied with the work that we have done, on your request our operatives must be allowed to solve the issue. This will be carried out again within 3 days.

LIMITATION OF LIABILITY

Below are lists of conditions we cannot be held responsible for:

  1. rders not completed due to the lack of responds form Manufacturers.
  2. delay caused by industrial action, mechanical failure, lockouts, bank holidays, weather conditions, and obstruction of any public or private highway road or other events beyond our control.
  3. end user errors and mistakes.

QUALITY OF SERVICE

Our aim is to provide you with a high quality of service at all times. If you become dissatisfied with our services or noticed a way to improve our services, please let us know by contacting Reliance Emunefe on 07946471690 or 02073879369.

FEES

Our charges are computed on the basis of fees for the time spent making your enquiry, placing orders, credit card charges etc. We would issue your invoice for every transaction.

FAILURE TO PAY ON TIME

All payments to RELITORIN LTD are payable by BACS, direct debit and standing order. In some cases other forms of payments may apply. We may terminate our engagement if a payment of fees billed is unduly delayed. However, it is not our intension to use these arrangements in a way which is unfair or unreasonable.

Emergency situations leading to a cancellation of placing your order will be accepted and rescheduled if you inform us within 24 hours of booking. Once a deposit has been made there is no refund.

APPLICABLE LAW

This engagement letter is governed by, and construed in accordance with English law. The Courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right it may have to object to any action being brought in those courts, to claim that the action has been brought in an inappropriate forum, or to claim that those courts do not have jurisdiction.

DATA PROTECTION ACT 1998

To enable us to discharge the services agreed under this engagement, and for other related purposes including updating and enhancing client records, we may use, process and disclose personal data about you. You have a right of access, under data protection legislation, to the personal data that we hold about you. For the purpose of the Data Protection Act 1998, the Data Controller in relation to personal data supplied about you is Reliance Emunefe

CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999

A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

AGREEMENT OF TERMS

This letter supersedes any previous engagement letter for the period covered. Once agreed, this letter will remain effective from the date of signature until it is replaced. You or we may vary or terminate this engagement at any time. Notice of variation or termination must be given in writing 30 days before variation or termination.